Terms and Conditions for Volunteers

By accepting the terms and conditions as a service user you agree that:

Eccleshall Cares is, for the time being, a completely non-contact initiative. Volunteers must never enter the houses of the service users, nor expect them to open the door, even if it feels rude. Volunteers must never engage in any financial transactions with service users at all. Volunteers must not agree to take on additional roles for service users without putting a job through the Eccleshall Cares system. The volunteer will ring the door bell, or knock on the door, which should not be opened, but just to let the service user know that they have arrived with their items, which will then be left in the agreed location. The service user can then retrieve the goods as soon as possible, so as to avoid the risk of theft or weather damage.

Volunteers should not give advice of any nature. Please be aware that Eccleshall Cares is acting only as a directory, and a distributor of names and allocator of jobs, and we are therefore unable to personally vouch for any individual volunteer or service-user. With this in mind, we would ask all our volunteers and service users to be duly diligent when dealing with members of the public you do not know. If a volunteer has any concerns, they should report this immediately to 07599 683113 or FAO Joe to admin@eccleshallcares.co.uk

We believe that our volunteers are acting in everyone's best interests, and risks are minimised by removing any financial transactions between volunteers and service-users, as well as personal contact, entrance to the homes of service users etc. but please be aware that our support network is made up of private community members. Any kind of inapropriate behaviour should be reported to 07599 683113 .

Eccleshall Cares is not a medical support network in any way, and is not equipped to deal with medical issues. Please do not offer medical guidance or support, instead refer service users to official guidelines found here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Volunteers must not take new requests for assistance with our volunteers directly, but instruct them submit a new request for each job, however trivial. This may seem inconvenient, but it will guarantee a fair share of the workload amongst our volunteers as well as enabling us to keep abreast of service users' needs, monitor general needs in the community, track wellbeing, keep your finances secure, keep our community safer and crucially keep you covered by our insurance. If you represent Eccleshall Cares, any future needs that a service user has MUST come through our system. If you are unable to adhere to this, please do not register as a volunteer.

Volunteers and service users must never engage in any financial transactions or arrangements with each other. Eccleshall Cares will reimburse volunteers from our funding. You must never accept or request cash or cheques or any form of payment at all from a service-user. Service users will pay the amount of their receipts directly to Eccleshall Cares.

Service users should not add anything to the original request when communicating with a volunteer. Volunteers will only be reimbursed for items appearing on receipts which were on the original request.

Normal opening times for admin support are 9-12 midday, Tuesdays, Thursdays and Fridays excluding Bank-Holidays. There is a helpline available during these times, please refer service-users to: 07534 914629

Volunteers agree to adhere to Government guidelines at all times regarding social-distancing and keeping vulnerable people safe. Guidance can be found here: https://www.gov.uk/coronavirus

Eccleshall Cares Transport Policy

At the heart of our transport policy is a commitment to adhere to Government Guidelines. There are several key areas which require a particular mention, and which volunteers and service users must understand and adhere to.

Service-users and volunteers must understand that sharing transport comes with risks associated with Covid-19, as well as the usual risks associated with road travel. Both parties must do their very best to adhere to Government Guidelines at all times.

Both service-users and volunteers must wear masks at all times when Covid-19 is present in the UK.

Only the driver and the passenger will be present in the vehicle. The passenger must sit behind the front passenger seat, in the rear of the vehicle.

Try to:

  • open windows for ventilation

  • clean your car between journeys using standard cleaning products - make sure you clean door handles and other areas that people may touch.

At present we are unable to offer assistance to and from vehicles.

On your journey

Expect more pedestrians and cyclists, especially at peak times of day. Where possible, allow other road users to maintain social distancing. For example, give cyclists space at traffic lights.

Limit the time you spend at garages, petrol stations and motorway services. Try to keep your distance from other people and if possible pay by contactless.

Wash your hands for at least 20 seconds or sanitise your hands often, and always when exiting or re-entering your vehicle.

Completing your journey

When finishing your journey wash your hands for at least 20 seconds or sanitise your hands as soon as possible